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Cancelled Aegean Airlines flight refund: your rights and how to claim

Aegean Airlines is the Greek flag carrier and a Star Alliance member, with a network built around Athens that links continental Europe to the Greek islands. When a flight is cancelled, two distinct rights come into play: a refund of your ticket and EU261 compensation. They are often confused, but they work differently and can both be owed at the same time. This guide helps you understand what you are owed and how to claim it.

Refund vs EU261 compensation are two different things

  • Refund: the return of the price of the unused ticket. If Aegean cancels your flight and you do not accept rebooking onto an alternative, you are always entitled to a full refund, normally within 7 days.
  • EU261 compensation: a fixed sum for the disruption, independent of the fare you paid. It is worth €250 (up to 1,500 km), €400 (1,500–3,500 km) or €600 (over 3,500 km).

Compensation is due only if the cancellation was notified less than 14 days in advance, the cause is Aegean’s fault (operational or organisational issues) and there are no extraordinary circumstances such as severe weather, air traffic control strikes or security emergencies outside the airline’s control.

When EU261 applies with Aegean

Aegean is based in Greece, an EU/EEA country. EU261 therefore applies to:

  • all flights departing from an EU/EEA airport, whatever the destination;
  • flights arriving in the EU/EEA operated by Aegean (an EU carrier), from any country.

Because most of Aegean’s network links Athens, the Greek islands and major European cities, almost all of its flights fall under EU261 protection.

How to get a refund from Aegean

  1. Keep the cancellation notice (email or SMS) and your booking reference or boarding pass.
  2. Log in to your Aegean account or the official website and open the section for refunds and changed flights.
  3. State clearly that you want a refund of the ticket and not a voucher: the voucher is optional and you can decline it.
  4. If the cancellation was late and Aegean’s fault, also submit a separate EU261 compensation claim, giving the flight number, date and route.
  5. If Aegean does not respond or rejects a legitimate claim, escalate to the Greek civil aviation authority (HCAA) or, for cross-border purchases, to the ECC-Net.

What FlightGuard does

FlightGuard estimates your flight’s disruption risk in advance by combining weather, carrier punctuality, air traffic control delays and other factors, so you know what to expect before you travel. The data sources are listed at /en/sources/.

Flight cancelled or delayed?Up to €600 EU261 compensation.Check your claim →

Frequently asked questions

Yes. If Aegean cancels and you do not accept an alternative flight, you are entitled to a full refund of the unused ticket, normally within 7 days. This is separate from EU261 compensation.

It depends on distance: €250 up to 1,500 km, €400 between 1,500 and 3,500 km, €600 over 3,500 km. It applies only when the cancellation was notified less than 14 days in advance and is Aegean's fault, with no extraordinary circumstances.

Yes. Aegean is an EU carrier and Greece is in the EU/EEA, so domestic flights and flights to or from the EU/EEA are covered by EU261.

You can escalate to the Greek passenger rights authority (HCAA) or, for cross-border disputes, to the ECC-Net. Always keep the cancellation notice and any reference numbers.

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