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Air Baltic cancelled flight refund: your rights and how to claim

Air Baltic is the flag carrier of Latvia. If your flight was cancelled, the data is encouraging: according to our figures, Air Baltic has a 0.0% cancellation rate, well below the industry average of roughly 1.6%. It is also one of the most punctual airlines we track, with an average delay of just 14 minutes and 75% of flights on time. Cancellations are therefore rare, but if one happens you have clear rights.

Refund and compensation: two distinct rights

  • Ticket refund: the return of the price you paid for the cancelled flight. Owed when you give up the trip or decline rebooking.
  • EU261 compensation: an additional fixed amount set by European law, owed when the cancellation is the airline’s fault and was notified less than 14 days before departure. Amounts:
    • €250 for routes up to 1,500 km
    • €400 for routes between 1,500 and 3,500 km
    • €600 for routes over 3,500 km

Compensation is not owed in cases of extraordinary circumstances beyond the airline’s control (extreme weather, ATC strikes, force majeure).

How to get a refund from Air Baltic

  1. Log in to your account or the “Manage my booking” system on the Air Baltic website using your booking reference.
  2. If your flight is cancelled, choose between a refund, rebooking on another flight, or a voucher. For cash, explicitly select the refund to your original payment method.
  3. Keep cancellation emails, boarding passes and receipts for any assistance expenses.
  4. For EU261 compensation, send a dedicated claim with the flight number, date and reason. If the airline rejects a claim you believe is valid, you can escalate to the national civil aviation authority.

When EU261 applies

Air Baltic is a Latvian carrier, and therefore an EU airline. EU261 applies to all flights departing from an EU airport and to all Air Baltic flights arriving at an EU airport.

What FlightGuard does

FlightGuard estimates the risk of your flight being delayed or cancelled in advance, based on historical, weather and operational data. Check your flight on FlightGuard and arrive prepared. The data sources are on the sources page.

Flight cancelled or delayed?Up to €600 EU261 compensation.Check your claim →

Frequently asked questions

No. The data we track shows Air Baltic with a 0.0% cancellation rate, below the industry average of about 1.6%. It is also among the most punctual carriers we follow: an average delay of just 14 minutes, with 75% of flights on time.

No. A refund returns the price of the cancelled flight ticket. EU261 compensation is an additional fixed amount (€250-€600 depending on distance), owed when the cancellation is the airline's fault and was notified less than 14 days before departure.

Yes. Air Baltic is Latvia's flag carrier and therefore an EU airline: EU261 applies to all flights departing from the EU and to flights Air Baltic operates arriving in the EU.

Yes. If your flight is cancelled you are entitled to a full refund to your original payment method. A voucher is an alternative you may accept, but you are not obliged to.

Check a Air Baltic flight