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Cancelled Norwegian Air Shuttle flight refund: your rights and how to claim

Norwegian Air Shuttle is one of Europe’s major low-cost carriers, based in Norway, with a network ranging from short Scandinavian routes to medium and long-haul connections. A common mistake is to assume a cheap fare means fewer rights — it does not. If your flight is cancelled, a refund of the ticket and EU261 compensation are owed exactly as they would be on any other airline.

Refund vs EU261 compensation are two different things

  • Refund: the return of the price of the unused ticket. If Norwegian cancels your flight and you do not accept rebooking onto an alternative, you are entitled to a full refund, normally within 7 days — even on the lowest fares.
  • EU261 compensation: a fixed sum for the disruption, independent of the fare paid. It is worth €250 (up to 1,500 km), €400 (1,500–3,500 km) or €600 (over 3,500 km).

Compensation is due only if the cancellation was notified less than 14 days in advance, the cause is Norwegian’s fault and there are no extraordinary circumstances such as severe weather, air traffic control strikes or emergencies outside the airline’s control.

When EU261 applies with Norwegian

Norwegian is based in Norway, which is part of the EEA and implements EU261. Norwegian is therefore an EEA carrier, and EU261 applies to:

  • all flights departing from an EU/EEA airport, whatever the destination;
  • flights arriving in the EU/EEA operated by Norwegian, from any country.

Almost all of the Norwegian network, concentrated on Scandinavia and Europe, falls under the protection.

How to get a refund from Norwegian

  1. Keep the cancellation notice and your booking reference or boarding pass.
  2. Log in to your Norwegian account or the official website and open the section for refunds and cancelled flights.
  3. State clearly that you want a cash refund of the unused ticket, not a voucher or travel credit.
  4. If the cancellation was late and the airline’s fault, also submit a separate EU261 compensation claim, giving the flight number, date and distance.
  5. If Norwegian does not respond or rejects a legitimate claim, escalate to the Norwegian air passenger consumer body or, for cross-border purchases, to the ECC-Net.

What FlightGuard does

FlightGuard estimates your flight’s disruption risk in advance by combining weather, carrier punctuality, air traffic control delays and other factors, so you know what to expect before you travel. The data sources are listed at /en/sources/.

Flight cancelled or delayed?Up to €600 EU261 compensation.Check your claim →

Frequently asked questions

Yes. A low-cost fare does not change your rights. If Norwegian cancels your flight and you do not accept an alternative, you are entitled to a full refund of the unused ticket, even on the cheapest fares.

€250 up to 1,500 km, €400 between 1,500 and 3,500 km, €600 over 3,500 km. It is independent of the fare paid and applies only to late cancellations that are the airline's fault, with no extraordinary circumstances.

Yes. Norway is part of the EEA and applies EU261. Norwegian is therefore treated as an EEA carrier: its flights departing the EU/EEA and those arriving in the EU/EEA are covered.

Only if you choose to. The voucher is optional: you can always insist on a cash refund of the unused ticket, normally within 7 days of the cancellation.

Check a Norwegian Air Shuttle flight