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Tarom cancelled flight refund: your rights and how to claim

Tarom is the flag carrier of Romania. If your flight was cancelled, the data offers a reassuring note: according to our figures, Tarom has a 0.0% cancellation rate, below the industry average of roughly 1.6%. So on cancellations it is reliable. Punctuality is more variable: about 74% of flights leave on time, with an average delay of around 28 minutes. When a cancellation does happen, though, you have well-defined rights.

Refund and EU261 compensation: not the same thing

  • Ticket refund: the return of the price you paid for the cancelled flight, owed when you give up the trip or do not accept an alternative.
  • EU261 compensation: an additional fixed amount set by European law. It is owed when the cancellation is the airline’s fault and was notified less than 14 days before departure. Amounts by distance:
    • €250 up to 1,500 km
    • €400 between 1,500 and 3,500 km
    • €600 over 3,500 km

It is not owed in cases of extraordinary circumstances (extreme weather, air traffic control strikes, force majeure).

How to get a refund from Tarom

  1. Contact Tarom through official channels (website, customer area, or the agency where you bought your ticket), referencing the cancelled booking.
  2. Explicitly request a refund to your original payment method rather than a voucher, if you prefer cash.
  3. If you booked through an agency or third-party portal, the refund request often has to go through that channel.
  4. For EU261 compensation, file a separate claim with the flight number, date and cause of the cancellation. If it is refused, you can escalate to the competent national civil aviation authority.

Keep cancellation emails, boarding passes and receipts for any expenses (meals, overnight stays): these may be reimbursable.

When EU261 applies

Tarom is a Romanian carrier, and therefore an EU airline. EU261 applies to all flights departing from an EU airport and to all Tarom flights arriving at an EU airport.

What FlightGuard does

FlightGuard estimates the risk of your flight being delayed or cancelled in advance, combining historical, weather and operational data. Check your flight on FlightGuard to arrive prepared. The data sources are on the sources page.

Flight cancelled or delayed?Up to €600 EU261 compensation.Check your claim →

Frequently asked questions

No. The data we track shows Tarom with a 0.0% cancellation rate, below the industry average of about 1.6%. It is reliable on cancellations; punctuality is more uneven (74% of flights on time, with an average delay of around 28 minutes).

A refund returns the price of the cancelled flight ticket. EU261 compensation is an additional fixed amount (€250-€600 depending on distance), owed when the cancellation is the airline's fault and was notified less than 14 days before departure.

Yes. Tarom is Romania's flag carrier and therefore an EU airline: EU261 applies to all flights departing from the EU and to flights Tarom operates arriving in the EU.

Time limits depend on the applicable national law, but you can usually file a claim even months after the event. Still, it is best to act as soon as possible and keep all your documentation.

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