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Wizz Air cancelled flight refund: your rights and how to claim

Wizz Air is one of Europe’s most widespread low-cost carriers, based in Hungary. If your flight was cancelled, the numbers offer good news: according to the data we track, Wizz Air has a 0.0% cancellation rate, clearly below the industry average of roughly 1.6%. In other words, it is a very reliable airline specifically when it comes to cancellations. Punctuality is solid too (89% of flights on time), though an average delay of about 25 minutes is still possible. When a cancellation does happen, you have clear rights.

Refund vs compensation: two different things

It is essential not to confuse the two:

  • Ticket refund: the return of what you paid for the cancelled flight. You are always entitled to it if you do not travel and do not accept an alternative flight.
  • EU261 compensation: an additional fixed amount set by European law, owed when the cancellation is the airline’s fault and was notified less than 14 days before departure. The amounts are:
    • €250 for routes up to 1,500 km
    • €400 for routes between 1,500 and 3,500 km
    • €600 for routes over 3,500 km

Compensation is not owed in cases of extraordinary circumstances (extreme weather, air traffic control strikes, political instability) that are outside the airline’s control.

How to get a refund from Wizz Air

  1. Log in to your account on the Wizz Air website or app, where you will find the affected booking.
  2. When a flight is cancelled, Wizz Air typically offers a choice between a refund, rebooking on another flight, or credit to your Wizz account. For a cash refund, explicitly select the option to refund to your original payment method.
  3. Keep every communication (cancellation email, boarding passes, receipts for any expenses you incur).
  4. For EU261 compensation, file a separate claim stating the flight number, date and reason for the cancellation. If the airline rejects a claim you believe is valid, you can escalate to the relevant national authority.

When EU261 applies

Wizz Air is a Hungarian carrier, and therefore an EU airline. EU261 applies to all flights departing from an EU airport and to all Wizz Air flights arriving at an EU airport. This covers the vast majority of its network.

What FlightGuard does

FlightGuard estimates the risk of your flight being delayed or cancelled in advance, analysing historical, weather and operational data. Check your flight on FlightGuard to know what to expect. All data sources are listed on the sources page.

Flight cancelled or delayed?Up to €600 EU261 compensation.Check your claim →

Frequently asked questions

The data we track shows Wizz Air with a 0.0% cancellation rate, well below the industry average of about 1.6%. It is very reliable on cancellations, although delays (around 25 minutes on average) remain possible.

If the cancellation is the airline's fault and was notified less than 14 days before departure, compensation ranges from €250 (routes up to 1,500 km) to €400 (1,500-3,500 km) and €600 (over 3,500 km), regardless of the ticket price.

Yes. A refund returns the price you paid for the cancelled flight. EU261 compensation is an additional fixed amount set by law. You may be entitled to both.

Yes. Wizz Air is a Hungarian carrier and therefore an EU airline: EU261 applies to all its flights departing from an EU airport and to flights it operates arriving in the EU.

Check a Wizz Air flight